Comments on: Telling A Client “No”

By: Klavis

Klavis — Sat, 03 Dec 2011 14:37:00 +0000

This is a really great article, i think the last point about balance is
crucial and also educating your customer and making sure you advise them
and explain why you think certain choices would benefit them, if you
have a good level of communication and have built up a relationship with
your customer they should trust your judgment, but there are those
occasions where the customer “wants what they want” regardless of your
opinion and you have no choice but to follow their demands

By: download60s

download60s — Sun, 24 Oct 2010 15:45:00 +0000

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By: lms419

lms419 — Thu, 16 Sep 2010 15:38:00 +0000

Brady: Despite the fact that your e-mail achieved its desired effect, your credibility is undermined when the very first word of your message is misspelled.

By: Brady

Brady — Wed, 23 Jun 2010 18:19:07 +0000

I once did this web design that at first went very smoothly until the client started getting extremely picky (he was a product designer) after the site went live (even after he gave me the green light). We had gone a couple days over his deadline when I finally got fed up with his indecisiveness and had to write him the following email:

"You're previous email made the impression that we were good to go live and that you and your colleagues are pleased with the final product. Adding more changes is prolonging your deadline and costing you more money. I will fulfill this final request but this change, and any additional changes past our deadline, will accrue on your final invoice. I hope you understand."

He replied a while later, agreeing to the terms and asked for no further changes.

By: lilliam

lilliam — Sun, 20 Jun 2010 05:55:45 +0000

I have one client that tends to frustrate his partner and me all in one fell swoop. I took over from another disgruntled, far more established designer that originally branded him and after a few months of working with him, understood why he'd jumped ship. Most of the work I do for him I can't get him to budge on, so I tend to put my original idea in my portfolio (which is usually not far from the implemented idea).

I do the whole mock-two up for him: his idea and mine. I keep ALL my original files because more than once, right before the deadline, he tells me I was right all along and goes back to square 1. Exercise in patience…

By: Pariuri

Pariuri — Sat, 19 Jun 2010 16:43:55 +0000

It's important to be polite.When I have to say no , I tell them directly but right after that I try to explain why in order to make him understand that it's a mistake what he wants.

By: Gebel Scarduzio

Gebel Scarduzio — Sat, 19 Jun 2010 11:21:16 +0000

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By: Gebel Scarduzio

Gebel Scarduzio — Sat, 19 Jun 2010 11:21:16 +0000

By: Fern

Fern — Wed, 16 Jun 2010 03:14:04 +0000

LMAO! I hate that font, more than I hate paparus!

When in doubt, Helvetica or Futura ;)

By: Victoria Blount

Victoria Blount — Mon, 14 Jun 2010 10:17:41 +0000

This is a really great article, i think the last point about balance is crucial and also educating your customer and making sure you advise them and explain why you think certain choices would benefit them, if you have a good level of communication and have built up a relationship with your customer they should trust your judgment, but there are those occasions where the customer “wants what they want” regardless of your opinion and you have no choice but to follow their demands.